Q. What is the limit on the number of products that we can pin in the console merchandise?

A. Pinning and Slotting cannot happen beyond the 50th Position. A customer can pin up to 50 products.

Q. Why can’t I see the ‘order’ analytics on the Unbxd platform?

A. Unbxd Analytics captures every site activity under different sections like Views (the number of time shoppers viewed a product), clicks (the number of time shoppers clicked a product), carts (the number of time shoppers added a product to the cart), and orders (the number of time shoppers ordered a product).

But capturing a few events, like Orders, depends on others. So, if the analytics does not integrate clicks or carts event then we would not be able to capture orders, hence the orders shown in the Unbxd console may not match other analytics sources or could account for zero.

Q. If we misspell a redirect query, will ‘Did you mean’ work?

A. Redirect will not get triggered for miss-spelled queries (i.e. if the query does not match with the one specified in the rule). Summarizing the behavior in case of fallback

A – Correct query -> Redirect gets triggered. http://search.unbxd.io/c28b3b5ae91e7b48bf78825e7b63b483/globalindustrial-com702401520254089/search?q=gloves&rows=0&variants=true&analytics=false&facet=false

Case B – Miss-spelled query -> Redirect is not triggered. DYM received. http://search.unbxd.io/c28b3b5ae91e7b48bf78825e7b63b483/globalindustrial-com702401520254089/search?q=glovas&rows=0&variants=true&analytics=false&facet=false

Case C – Miss-spelled query -> Fallback is set as true here so it automatically falls back to DYM which invokes the redirect. http://search.unbxd.io/c28b3b5ae91e7b48bf78825e7b63b483/globalindustrial-com702401520254089/search?q=glovas&rows=0&variants=true&analytics=false&facet=false&fallback=true

Q. The configured personalization doesn’t work as expected. Why?

A. In the Merchandising section, you can configure various product settings. You can boost a set of products or arrange them in a specific order on the site.

You can apply merchandising rules for delivering personalized results to your shoppers.

But whenever there is any Pin or Slot configured in merchandising for a given query, then the personalization algorithm is not used.

Q. Can we use a relative path to define the redirect URL or should we always use an absolute path?

A. The redirect feature in Unbxd search API supports both the relative and absolute paths. However, if a relative URL is specified in a redirect rule, then the customers must take care of adding the prefix for the URL before requesting the page pointed by the URL.

Customers can also create some redirect rules with relative URLs and some redirect rules with absolute path, as long as they have logic in place to handle the response of both types.

If it’s Ajax implementation by Unbxd, then we handle the redirects in our JS code after verifying the logic with the customer.

Q. Can we do boosting on variants field?

A. Yes, we can.

First is if a customer wants to boost products using the variant fields: As in, boost the products but the logic will be coming from a variant field. For e.g., if the price is a variant field, and the customer wants all products with price>$50 to be boosted. Then all products (which have any variant with a price>$50) will be boosted.

Second is if a customer wants to boost variants within a product, and the image of the variant becomes the face of the product: In this case, e.g., if a customer applies a boost on color field = red then, all products in the result set which have a red color variant – that image will become the face for them.

Q.Do we support ‘Slots’ on global rules?

A. No, we don’t support slotting on-site rules. You have to specify slots for every query rule/page rule.

Q. If the keyword has special characters like ‘ then will it not work in synonyms?

A. Synonyms tell the engine which words or expressions should be treated equal. Just like ‘slippers’ can also be called ‘Flip-slops’. For such queries, we create synonyms to avoid any zero results.

But when queries have anything other than that, like a misspelled query or a special character in the query, then it is handled differently.

For misspelled queries, ‘Did you Mean’ is triggered while for special characters ‘stemming’ is triggered. Stemming allows to cut that character and search the catalog for products without it in the query.

Q. When does ‘Did you mean’ get fired?

A. ‘Did you mean’ gets fired when ‘Spellcheck’ is triggered.

For e.g. if the search query is ‘ret dress’ with this API call: http://search.unbxd.io/8c1bc6cc0fa47076d417690a1e5e1120/test-childrensplace-com702771523873394/search?q=ret%20dress

Then the result set has 456 products. There is a ‘didyoumean’ suggestion ‘set dress’, as there was a spell-check triggered for token ‘ret’ based on the nearest match found from the catalog.

The process is to first check for exact match results. In case no results are found, then spellcheck is triggered and ‘did you mean’ suggestion is given (if found, also note that ‘didyoumean’ suggestion is not automatically fired). Product results are for alternate.mm=0, in this case for dress. This happens mostly in the case of multi-token queries where one or more words may have been incorrectly spelled.

Q. What is the max limit to add filter groups in the console?

A. The max limit to add filter groups in the console is 50.