Self Serve 1.29

One Unified Page for Algorithms

Finding the algorithm behind a placement used to mean hunting across three separate surfaces, Custom, Core, and Global Filter, each with its own actions, metadata, and inconsistent filtering.

The Recommendations Algorithms experience is now a single unified interface, where every algorithm lives in one list you search, filter, and act on the same way. No more guessing which surface to check.

What's New

• One unified listing page brings core and custom algorithms into a single table with consistent columns, row actions, and search across the combined set.
• Plain-language statuses and types tell you at a glance whether an algorithm is Active, Unused, In Training, Untrained, or Failed, and whether it's Configurable, Custom, or Read Only, each with a built-in tooltip.
• A No. Of Experiences column shows exactly where an algorithm is live and links straight to those experiences.
• A rebuilt Create Custom Algorithms builder lets you combine up to three algorithms across the 18 product slots, apply filters, and set a full fallback chain from a fallback algorithm down to hand-picked product IDs for when supply runs short.
• Global Filter moves onto the same page, so catalog-wide rules are one click away instead of a separate section.

Why It Matters
Read the state of every algorithm at a glance and build sophisticated hybrid strategies yourself, without raising a ticket or waiting on support.
Explore the new documentation below:

• Unified Algorithms
• Create Custom Algorithms
• Global Filter

Note: Filter and Fallback documentation is now part of the Create Custom Algorithms guide.

Every Shopper Conversation, Now One Click Away.

When a shopper asks your Shopping Assistant a question, you now have a full record of the exchange; searchable by User ID, replayable end-to-end, and ready to share with support or product.

Introducing Conversation History for the Shopping Assistant, under Reports.

What’s New

• Added a Conversation List view with Conversation ID, User ID, page type, duration, and message count for every session.
• Added full transcript replay with the products the assistant surfaced, alongside an AI Summary capturing shopper intent and resolution.
• Added search, filter, and one-click Download Transcript — pull up any session in seconds and share it in one click.

Why It Matters

• Faster support resolution: Look up a shopper’s exact session by User ID and respond with context, not guesses.
• Sharper assistant tuning: See the real questions shoppers ask and use them to improve prompts and knowledge base coverage.
• Confident AI oversight: Audit assistant responses against your catalog and policies, and share transcripts across teams in one click.

For more details, refer to our documentation:

• Shopping Assistant Overview
• Interaction History

Find Every Feature-Powered Promotion in One Click

Figuring out which promotion rules use Variant Locking used to mean opening each rule and checking, one by one, tedious the moment your Promotions list grows. The new Features filter on the Promotions page surfaces every rule that uses a given feature instantly, so you can audit, manage, and troubleshoot feature driven promotions without a single click into individual rules.

What's New

• A new Features filter in the Promotions filter panel lets you narrow the list to rules that use a specific feature, no rule-by-rule hunting required.
• Image Locking filtering shows only the promotions with Image Locking enabled in a couple of clicks, filter, apply, done.
• Multi-select with Variant Locking lets you check Image Locking, Variant Locking, or both to instantly see every rule using either feature, on sites where Variant Locking is enabled.

Why It Matters
When a campaign misbehaves or you're cleaning up before a big sale, you need to know exactly which rules touch a feature. Now you can pull that list in seconds instead of scrolling and opening rules blind, keeping your merchandising accurate and your launches on schedule.
Learn more in the Variant Locking documentation.